BEYOND THE ENGAGEMENT
Our expertise is both broad and deep. With extensive experience in gas, water and electric, we’ve delineated five tightly integrated practice domains — Customer Engagement, Utility Operations, Technology and The Digital Utility,
and Governance, Risk, and Compliance – and spanning all of these areas of focus are the service offerings that we’ve developed to address the multifaceted needs of our clients. Explore the framework below to see how we can help you.
The initial phase to any engagement typically starts with five questions:
- Where are we today? (the as-is assessment)
- Where are we going? (the future state ‘to-be’ designed)
- What is it worth? (the business case)
- How do we get there? (the project design)
- How do we get it implemented (communication and mobilization)
Solution architecture is essentially the enabling discipline that translates business vision and strategy into effective operations. By creating, communicating, and improving the key principles and models that describe your desired future state, you can evolve towards solutions quickly and easily.
This allows you to visualize the components of the solution so you can see how you might be affected by changes, then plan your investments to align with priorities.
Our integrated solution framework provides:
- A great starting point for building a leading-practice utility operating architecture
- A suite of integrated solutions that can support all aspects of a utility’s operations
Data and analytics is one of the emerging frontiers in utilities. It is not just the volume (driven by smart metering), it is the analytics that will drive improvements in customer service and grid operations.
However, analytics are only useful if you know what questions to ask. If you don’t know what you’re seeking, then all you have is a whole bunch of data and some very expensive hardware, algorithms, and applications.
Utilities need to do more than collect data and improve their data infrastructure. Collected data should be integrated into existing systems and processes, profoundly affecting the day-to-day operations of the utility.
The goal is to convert data to information, insight, and ultimately to intelligent decision-making. It’s delivering the right information, to the right people, at the right time.
The focus of change management is to identify the necessary actions to prepare and equip leaders and the organization before, during and after the change “event” to operate in the new environment, minimize risks and sustain the benefits of the investment.
Our change framework is structured to follow a change life cycle that focuses on three phases:
- Preparation Phase
- Implementation Phase
- Sustainment Phase
Across the three phases, we deploy the change tactics within interrelated workstreams:
Organization Planning • Communications • Business Process and Organization • Training • Workforce Transition Planning
The primary objective of the PMO (Program/Project Management Office) is to deliver a successful outcome in a timely and efficient manner. Utilligent’s PMO framework follows the Project Management Institute methodology.
We monitor the needs and obligations, and facilitate the organized and controlled execution of a program or project. We bring a series of Accelerators and Tools that allow us to accelerate implementation, and facilitate solutions and decision-making.
The focus is to enable every project to deliver on time, within budget, and with a level of quality consistent with the defined project standards.
Our technology enablement & optimization framework focuses on integrating utility business applications and testing.
Utility Business Applications: Includes all the applications to execute processes and operate. We’ve developed an end-to-end utility business application model that includes customer operations, grid operations, front office, and back office.
Testing: Utilities have a need to independently validate and verify system compliance – business (functional) requirements, and performance capabilities. Missing functionality, poor performance, and non-functional features results in end-user frustration, and poor user adoption. There are two primary pillars in a test program:
- Functional: Does the system meet stated business requirements?
- Performance: What is the system’s capacity under stress and where are the bottlenecks?
A comprehensive test program should always run throughout the duration of a project and not just tacked on the end.