Helen Burt

elen is a 30-year industry expert and serves as Utilligent’s Chief Customer Officer, offering a deep understanding of the fast-changing technology demands utilities face to better serve their customers. Her career has been dedicated to meeting this challenge, most recently as PG&E’s senior vice president of external affairs and public policy. Helen joined PG&E as the industry’s first Chief Customer Officer, accountable for the end-to-end customer engagement strategy, including a $2.2 billion smart meter program deploying over 10 million meters with significant IT integration into the utility’s CC&B system, and digital strategy. Prior executive positions include VP of Customer Billing and Operations at TXU Energy, the largest electric retailer in the fully-competitive Texas energy market.

Driven By:
I love to make things better and to feel like I'm helping someone. I love the gnarly high-stakes issues that matter.

Mantra to Live By:
If you aren't scaring yourself, you are probably not living up to your full potential.

Best Advice You'd Tell Your 20-Year-Old Self:
Dream bigger, take deep breaths, be kind to yourself and other people, embrace every minute even when you are afraid!

EXPERIENCE. INSIGHT. STRATEGY. GRIT.

EVP & Chief Customer Officer

Act Utilligently