Felecia Etheridge

elecia Etheridge is an accomplished C-suite executive with extensive experience in ‘seeing around the corner’ to define executable strategies that enables companies to be successful, high performing, and positioned for the future. She brings a balance of technical expertise and emotional intelligence that enhances customer satisfaction; business results; and employee and stakeholder engagement.

As Chief Customer Engagement Officer and Chief Business Excellence Officer at CPS Energy, her strategic leadership drove exponential results, lower costs, industry-leading customer satisfaction, and national brand recognition. Felecia has a passion for people and has executed employee engagement strategies for large and small teams through times of rapid change, transformation, integration, and chaos.

Domestically, and abroad, Felecia’s leadership positions at Eastern Energy, PG&E and TXU provided a wide spectrum of experience including retail electric market development, IT, corporate communications, products and services development, sales, marketing, HR, electric distribution and engineering, regulatory and federal affairs, as well as mergers and acquisition activities.

Best Thing About Working at Utilligent:
The collaboration and cooperative spirit of clients and team members.

Best Meal You Ever Ate:
Australian meat pie with sauce at an Aussie Rules football game at the MCG in Melbourne.

One Thing You Can't Live Without:
New York Times Crossword Puzzle and Wordle.

EXPERIENCE. INSIGHT. STRATEGY. GRIT.

EVP, Customer Engagement