Article 2: Team Drafts & Unlocking Untapped Talent

n the second of this five-article series, the focus now turns to drafting the right mix of employees to serve on process improvement teams, and how to unleash untapped and underutilized talent for explosive gains. Creating conducive conditions in the work environment for teams to thrive will also be explored.

Lean Sigma is a team sport and utilities can and should rely on frontline resources who possess the knowledge of the day-to-day operations to move the ball to Lean Sigma gains. They are a vital part of the workforce that can flush out waste such as unnecessary handoffs, duplication of tasks and effectively remedy process gaps. Frontline employees are the heartbeat of the company who endure the highest impact of process pain points, customer complaints, burnout, and change fatigue.

As such, they possess the improvement ideas that may lay dormant caused by lack of opportunity to share their thoughts and ideas due to competing priorities, outranked voice from management, or they suffer from ‘Group Think’ and do not want to become vulnerable to criticism. Learn ways to unlock employee ideas and maximize competencies and passion.

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Article 2: Team Drafts & Unlocking Untapped Talent